Terms & Conditions

We warrant and represent the goods that are as described in the listings on our website.

We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.

We pride ourselves on our customer service. In the rare event that you have a problem with your Koi, please contact us and we'll be happy to help.

Refunds on Koi purchases are not permitted, only in exceptional circumstances would we consider a refund.

All costs incurred by Austin's Koi will be taken into consideration and deducted from a permitted refund.

The buy 3 koi offer on the 7-8'' koi are only for a 7-8'' koi that retails at £30 each.

The buy 3 koi offer on the 8-10'' koi are only for a 8-10'' koi that retails at £45 each.

The buy 3 koi offer on the 10-12'' koi are only for a 10-12'' koi that retails at £65 each.

The buy 2 koi offer on the 12-14'' koi are only for a 12-14'' koi that retails at £95 each

No double discount.

The up to 30% off offer can not be used with the buy 3 offer.